Exchange Policy
At Ekameva Cosmetics, we strive to ensure that you receive the correct and high-quality products. Exchanges are only applicable under the conditions outlined below:
1. Damaged Products
If a product arrives damaged or defective, please notify us within 5 working days of delivery.
The damaged product can be exchanged for the same product once we receive it in its original condition and packaging.
Products cannot be exchanged due to personal preference, color choice, or natural variations in handmade items.
2. Wrong Orders
If you receive a product different from what you ordered, contact us within 5 working days of delivery with your order number and name.
We will arrange an exchange for the correct product once we receive the incorrectly sent item in its original condition and packaging.
3. How to Request an Exchange
Contact our support team at [your email/phone] within the time frame above.
Provide your order number, photos of the item, and reason for exchange.
Our team will guide you through the exchange process.
4. Important Notes
Exchanges are only valid for products purchased directly from Ekameva Cosmetics.
Shipping charges for exchanges may apply unless the exchange is due to our error or damaged products.
Once the exchange is approved, we will ship the replacement promptly.
5. Contact Us
For any exchange-related queries, reach us at:
Email: [your email]
Phone: [your phone number]