Cancellation & Return Policy
Cancellation, returns, or exchanges of any Ekameva Cosmetics product are only possible under the conditions outlined below.
1. Order Cancellation
Orders can be cancelled within 24 hours of placing them.
To cancel, contact us at [your email/phone] with your order details.
Orders that have already been shipped cannot be cancelled.
2. Damaged Goods
We carefully inspect every product before it leaves our facility. If you receive a damaged product:
Notify us within 5 working days of receipt.
A full account credit or replacement will be issued for damaged products.
Products cannot be returned or exchanged due to color preference, choice, or natural variations in handmade items.
3. Wrong Orders
If you receive an item that is not what you ordered:
Contact us within 5 working days of delivery with your order number and name.
We will arrange a replacement of the correct item once we receive the wrongly sent product in its original condition and packaging.
4. Refunds
Refunds are issued only after inspecting the returned product.
Refunds are processed to the original payment method within 7–10 business days of approval.
Shipping charges are non-refundable, unless the return is due to our error or damaged products.
5. Exchanges
Direct exchanges are available only for damaged or wrong items.
For other situations, please request a return and place a new order for the correct item.
6. How to Return
Contact our customer support at [your email/phone] within the specified time frame.
Provide your order number, photos, and reason for return.
Our team will guide you on returning the product safely.
7. Contact Us
For any cancellation or return inquiries, reach us at:
Email: [your email]
Phone: [your phone number]